Utsaba Ticket Booking Network
Cinema tickets and event admissions booked through the Utsaba app or partner counters are non-cancellable once confirmed, except in cases where a show is officially cancelled or rescheduled by the theatre or event organizer.
If a movie show is cancelled due to technical failure, government order, or weather emergencies, 100% of the ticket price will be refunded directly to the original payment source (PhonePe / UPI / Bank) within 5-7 business days.
If money is debited from your account but the ticket is not confirmed due to network connectivity or gateway timeouts, the amount will be automatically reversed back to your payment account within 24 to 48 hours.
For refund escalation and support, please contact us with your Booking ID / Transaction Reference:
Email: support@utsaba.in
Website: https://utsaba.in
Phone: Support available via in-app Help Center